One thing I noticed lately was on one of these visits, when we took her to lunch. It was our second time at this restaurant--one featured on Guy Fieri's Diners, Drive-Ins, and Dives--so we knew the food was good. But the main difference I noticed between this restaurant and others was that the menu could only be accessed by a QR code.
Okay, you may ask what's the big deal?
The big deal is: what is someone doesn't have a smartphone? Also, when I asked a few people who were of the older generation, they didn't have a clue what a QR code was.
During our last visit, we took our daughter to a diner for brunch. I had the French toast, which was like eating a cinnamon roll. My wife had a pancake that was as big as her plate--she couldn't even eat it all. But in order to reserve a table, you had to scan a QR code and reserve a table.
Hmmm, again, same question as before.
How's this for an interesting concept: I get why a restaurant owner may want to run their business this way, but in doing so it alienates a segment of the population. And if you're alienating a segment of the population, what other barriers are you putting in place that hinders an easy buy?
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